Effective Date: dec/25/2025
This policy applies to all purchases made through salemtattoo.com.
All physical products, including t-shirts, mugs, and other merchandise, are produced on demand and fulfilled by third-party fulfillment partners.
Because items are custom-made per order, we do not keep inventory.
Shipping times are estimates only and may vary based on:
Production time
Shipping carrier
Destination
Weather or other factors beyond our control
We are not responsible for carrier delays or incorrect shipping information provided by the customer.
Due to the print-on-demand nature of our products:
We do not accept returns or exchanges for:
Incorrect size selection
Buyer’s remorse
Minor color or print variations
Normal wear and tear
Items ordered correctly but no longer wanted
Sizing charts are provided for reference only. It is the customer’s responsibility to select the correct size.
If your item arrives damaged or defective, you must contact us within 7 days of delivery.
To report an issue, provide:
Order number
Description of the issue
Clear photographs showing the defect or damage
Once reviewed, we may, at our discretion:
Issue a replacement
Issue a refund
Items damaged after delivery or through normal use are not eligible.
All digital products are delivered electronically.
All digital sales are final.
No refunds or exchanges once access or download is provided.
Sale or discounted items are non-refundable, unless they arrive damaged or defective.
If an item was purchased as a gift and arrives damaged or defective, the replacement or refund will be issued to the original purchaser.
Approved defective or damaged items do not need to be returned unless specifically requested.
If a return is required, we will provide instructions. Unauthorized returns will not be accepted.
Approved refunds are issued to the original payment method.
Processing times vary by payment provider and financial institution.
For questions or issues related to shipping, returns, or refunds, contact us using the Website contact form.